Refund policy
RETURNS IN ITALY:
• The cost of the return is €9.99 + €1.50 return cost
• You can make the return by clicking on this link: RETURNS AND EXCHANGES and following the guided directions.
Changes in Italy
• The cost of the exchange (e.g. size or color or item) is €10 + 1.50 return cost
• To proceed with the change, use the same link: RETURNS AND EXCHANGES and follow the instructions.
Conditions for Returns and Exchanges
• Products must be returned in the same condition in which they were received, with labels and original packaging.
• You have time 14 days from receipt of the order to start the return or exchange procedure.
For any doubt or assistance, our team is available via whatsapp on the number (+39) 3312470049
RIGHT OF WITHDRAWAL n° 206/2005
8.1 - The Customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days of receipt of the products. The Customer may exercise the right of withdrawal, within the aforementioned deadline, by expressing it by telephone or by means of a written communication at the headquarters of WINKIDS srl referred to in the art. 4, to be sent by registered letter with acknowledgment of receipt or by telegram, telex, e-mail or fax.
8.2 - The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, i.e. via Stanislao Manna 45 internal g63, 80126 Naples, following the instructions contained therein, within 14 days of receiving the products. Pursuant to article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases: - supply of sealed audiovisual products or software, opened by the Customer; - supply of products made to measure or personalized, or which by their very nature cannot be returned or risk deteriorating or expiring rapidly (e.g. cosmetics, flowers, foodstuffs); - supply of newspapers, periodicals and magazines.
8.3 - The costs of returning the products are borne by the Customer. WINKIDS srl will return, within 14 days from the date of receipt of the products by the Customer: (I) the entire price paid by the Customer in case of return of the product complete with all its parts and functions; or (II) the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable manner and/or such as to significantly diminish its value.
RETURNS in European countries:
(Austria, Belgium, Denmark, France, Germany, Luxembourg, Holland, Poland, Portugal, Slovenia, Spain, Hungary)
• The cost of the return is €9.99 + €1.50
• You can make the return by clicking on this link: RETURNS and EXCHANGE and following the guided instructions.
Exchanges in Europe
• The cost of the exchange (e.g. size or color or article) is €10.
• To proceed with the exchange, use the same link: RETURNS and EXCHANGE and follow the instructions.
Conditions for Returns and Exchanges
• The products must be returned in the same conditions in which they were received, with labels and original packaging.
• You have 14 days from receiving the order to start the return or exchange procedure.
For any doubts or assistance, our team is available via whatsapp at (+39) 3312470049
RIGHT OF WITHDRAWAL n° 206/2005
8.1 - The Customer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 working days from receiving the products. The Customer may exercise the right of withdrawal, within the aforementioned term, by making such a statement by telephone or by written communication to the headquarters of WINKIDS srl referred to in art. 4, to be sent by registered letter with acknowledgment of receipt or by telegram, telex, email or fax.
8.2 - The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, i.e. via Stanislao Manna 45 interno g63, 80126 Naples, following the instructions contained therein, within 14 days of receiving the products. Pursuant to article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases: - supply of sealed audiovisual products or software, opened by the Customer; - supply of products packaged to measure or personalized, or which by their very nature, cannot be returned or are liable to deteriorate or alter rapidly (e.g. cosmetics, flowers, foodstuffs); - supply of newspapers, periodicals and magazines.
8.3 - The costs of returning the products are borne by the Customer. WINKIDS srl will return, within 14 days from the date of receipt of the products by the Customer: (I) the entire price paid by the Customer in the event of return of the product complete with all its parts and functions; or (II) the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable manner and/or in such a way as to significantly reduce its value.