Conditions of sale
Terms of sale
1. DEFINITION AND OBJECT OF THE CONTRACT
1.1 This contract ("Contract") is a distance contract pursuant to art. 50 et seq. of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"). The Contract has as its object the sale of movable goods between RAVI Srl Unipersonale, with registered office in Naples (Na) Via dell'Epomeo, 223, PI 06086681217 ("RAVI Srl Unipersonale") and the consumer (the "Customer"). The Contract is concluded directly through the acceptance by RAVI Srl Unipersonale of a purchase proposal issued by the Customer by telephone or via the Internet, following the invitation to offer content in teleshopping broadcasts, on the website www.winkids.it (the "Site") and/or through other distance selling systems of RAVI Srl Unipersonale, on the basis of the methods described in the following article 3.
2. PRICES
2.1 - The sales prices of the products illustrated on the RAVI Srl Unipersonale website include VAT and any other tax. Delivery costs are not included in the price shown on the website.
3. PURCHASE AND PAYMENT METHODS
3.1 - The Customer will be allowed to choose one of the following payment methods: (a) cash on delivery, to be paid to the courier who delivers the product; or (b) through any other means of payment indicated from time to time as valid by RAVI Srl Unipersonale through transmissions on the Site.
4. DELIVERY OF PRODUCTS - COMPLAINTS
4.1 - RAVI Srl Unipersonale delivers the products to the address indicated by the Customer within 14 (fourteen) days of the conclusion of the Contract.
4.2 - Any complaint may be forwarded to the following address: RAVI Srl Unipersonale, Via dell'Epomeo, 223 – 80126 Naples (Na)
5. PRODUCT AVAILABILITY
5.1 - RAVI Srl Unipersonale accepts the Customer's orders within the limits of the quantities of the requested products existing in stock. Therefore, the acceptance by RAVI Srl Unipersonale of the purchase proposal forwarded by the Customer is subject to the availability of the products in stock. RAVI Srl Unipersonale undertakes to promptly communicate to the Customer any unforeseeable stock shortages due to excess demand or other causes.
6. WARRANTIES AND ASSISTANCE
6.1 - For products purchased by the Customer, the rules regarding guarantees and assistance relating to the sale of consumer goods apply to RAVI Srl Unipersonale.
7. CUSTOMER OBLIGATIONS
7.1 - The Customer declares and guarantees: (i) to be a consumer as per art. 3 of the Consumer Code; (ii) to be of age; (iii) that the data provided by the Customer for the execution of the Contract are correct and truthful.
8. RIGHT OF WITHDRAWAL n° 206/2005
8.1 - The Customer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 working days from receipt of the products. The Customer may exercise the right of withdrawal, within the aforementioned term, by making such a statement by telephone or by means of a written communication to the headquarters of RAVI Srl Unipersonale referred to in art. 4, to be sent by registered letter with acknowledgement of receipt or by telegram, telex, electronic mail or fax.
8.2 - The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, i.e. via Stanislao Manna 45 interno g63, 80126 Naples, following the instructions therein, within 14 days of receiving the products. Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases: - supply of sealed audiovisual products or software, opened by the Customer; - supply of products packaged to measure or personalized, or which by their very nature, cannot be returned or are liable to deteriorate or alter rapidly (e.g. cosmetics, flowers, foodstuffs); - supply of newspapers, periodicals and magazines.
8.3 - The costs of returning the products are borne by the Customer. RAVI Srl Unipersonale will return, within 14 days from the date of receipt of the products by the Customer: (I) the entire price paid by the Customer in the event of return of the product complete with all its parts and functions; or (II) the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable manner and/or in such a way as to significantly reduce its value.
In case of return, the initial costs of €4.99 will be retained.
9. PROCESSING AND CONFIDENTIALITY OF PERSONAL DATA INFORMATION PURSUANT TO LEGISLATIVE DECREE 196/03
9.1 Pursuant to and for the purposes of the provisions of Legislative Decree of 30 June 2003, n.196 Code regarding the protection of personal data (hereinafter the "Code"), we inform you that your personal data, provided and/or acquired subsequently, will be processed by RAVI Srl Unipersonale, in Italy and abroad, through electronic and manual tools in compliance with the Code and the current legislation on privacy.
Purpose of the processing
The data collected are processed for the following purposes:
a. register for the service;
b. conclude sales contracts and perform the related performance;
c. carry out the necessary procedures to execute the contractual relationship established;
d. send commercial information, advertising, informative and promotional material, by any means (e-mail, sms, etc.);
e. carry out, including by telephone, market research, economic and statistical analyses in order to verify the correct functioning of the services and the satisfaction with them;
f. process personalized information about the consumption habits and orientation of the interested parties;
g. communicate the data to third-party companies for direct marketing purposes.
The provision of data is mandatory for the conclusion of the purchase contract, optional in other cases. Failure to provide data will make it impossible to execute the order placed.
Data retention
All data acquired cannot be used for purposes other than those indicated above and will be retained for the period necessary to achieve them. After this period, the data will be deleted or transformed into anonymous form. For detailed data on purchases and services, the retention times will not exceed those established by current legislation.
Rights of the interested party
You retain the right to exercise at any time the rights set forth in art. 7 (Right of access to personal data and other rights) of the Code, in particular: the right to access your personal data, request their rectification, updating and cancellation if incomplete, erroneous or collected in violation of current legislation, as well as to oppose their processing for legitimate reasons, by sending a written request to RAVI Srl Unipersonale Via dell'Epomeo, 223 – 80126 Naples (Na).
Data Controller
The data controller is RAVI Srl Unipersonale Via dell'Epomeo, 225 – 80126 Naples (Na).
10. COMPETENT COURT
10.1 - The Contract is governed by Italian law. Any dispute relating to the application, execution, interpretation and violation of the Contract will be under the jurisdiction of the Court of Naples. Payment Methods
Payment methods available:
On delivery
B Credit Card
In case of late payment, default interest will be charged.
RAVI Srl Unipersonale reserves the right, at its sole discretion, to request advance payment.
Force Majeure
In any case of force majeure or fortuitous event, RAVI Srl Unipersonale shall not be held liable for any delay or failure to deliver and reserves the right to terminate the contract in whole or in part, suspend or postpone its execution.
Communicate with RAVI Srl Unipersonale
You can always contact us by phone at +39 081.7663247 our operators will answer and will be able to help you solve any problem and will give you all the information you need. For communications, reports and suggestions you can also use the e-mail address:
store@winkids.it
You will receive a response very quickly.
Controversies
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=IT